terms of service

mittera is an flndrn brand: a hosted email platform for transactional and marketing email at mittera.eu and its subdomains (the “Service”). It is not a separate company. It is operated by flndrn Limited (the “Operator”, “we”, “us”), registered at Arch. Makariou III 171, Vanezis Business Center 4th floor, 3027 Limassol, Cyprus. Day-to-day operations are based in Flanders, Belgium.

These Terms, together with the Privacy Policy, the Subprocessors list, the Data Processing Agreement, the Service Level Agreement and the Trust page, form the agreement between you (“Customer”, “you”) and the Operator. By creating an account or using the Service you accept these Terms.

You must be at least 16 years old and able to form a binding contract. If you create an account for a company, you represent that you have authority to bind that company.

You are responsible for your credentials and for access granted to teammates, including API keys. Keep a working email address on the account — sign-in codes and security notices are sent there. Do not share a single login across people; invite teammates and issue a separate API key for each server or job.

The Service includes, as enabled for your plan: transactional email over a REST API and SDKs; sending domains with DKIM and SPF verification; API keys scoped to sending or full access; audiences and contacts; broadcasts; templates; a suppression list; webhooks; and the dashboard with organisations, roles, per-resource permissions and an audit log. Delivery runs through SMTP2GO today — an interim managed SMTP relay; the delivery provider is swappable and is disclosed at mittera.eu/subprocessors.

You may not use the Service to: send unsolicited bulk email or spam; store or transmit content that is illegal under EU or Belgian law; infringe third-party intellectual property; host child sexual abuse material or non-consensual intimate imagery (terminated immediately and reported); attack other tenants or infrastructure you do not own; run mining or denial-of-service tooling; or resell the Service. The Acceptable Use Policy expands this section and remains the binding text where the two differ.

Your data is yours: the emails you send, your contacts and audiences, your templates and your domain configuration. You keep all rights and grant us only the limited licence needed to host and transmit it. Your data stays in standard, portable formats; we will not trap it in a proprietary format.

Current plans and prices are published on the site and in your dashboard. Material price or plan changes are announced at least 30 days before they affect you. Taxes may be added where the Operator is required to collect them.

The Service is offered for production use, but without a contractual uptime percentage guarantee — the reasoning is set out at mittera.eu/sla. We may improve, change or retire features; material removals that break documented behaviour are announced with reasonable notice when possible.

The mittera name, logo, brand and the design of mittera.eu remain the Operator’s property.

You may close your account by writing to the Operator. We may suspend or terminate accounts that violate Section 5, are in material breach, or are subject to a binding legal demand. We may discontinue the hosted Service with at least 90 days’ notice if continuing becomes commercially unviable.

To the maximum extent permitted by law, the Service is provided “as is” and “as available”. The Operator disclaims warranties of merchantability, fitness for a particular purpose and non-infringement, except where mandatory law forbids that disclaimer.

To the maximum extent permitted by law, the Operator’s total liability is limited to the greater of the fees you paid in the 12 months before the claim, or €100. The Operator is not liable for indirect, incidental, special, consequential or punitive damages. Nothing limits liability for fraud, gross negligence, or liability that cannot be excluded under mandatory law.

You will indemnify and hold the Operator harmless from third-party claims arising from your content, your breach of these Terms, or your violation of law.

We may update these Terms. Material changes are posted here with a new “last updated” date and emailed at least 30 days before they take effect. Continued use after the effective date is acceptance.

These Terms are governed by Belgian law. Disputes are subject to the exclusive jurisdiction of the courts of Antwerp, Belgium, without limiting non-waivable consumer rights in your country.

Legal: legal@mittera.eu. Support: support@mittera.eu. Security: security@mittera.eu.